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The Venetian, located in Las Vegas, Nevada, is among the world’s largest hotel,
casino and convention complexes. The Venetian hired UPS Professional Services to
enhance the internal mail delivery process for its more than 4,000 suites and extensive
meeting facilities.
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Challenge
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Streamline and enhance internal mail and package delivery services for more than
450,000 visitors annually at one of the world’s largest hotel, casino and convention
complexes.
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Solution
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UPS Trackpad®, state-of-the-art logistics technology that tracks letters and parcels
from arrival at the resort to guest room or meeting room delivery, and captures
key metrics needed to enhance management of staffing levels and the audit process.
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Results
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- Improved customer satisfaction
- Enhanced visibility
- Streamlined auditing process and accelerated cash flow
- Provided tools to better manage staffing levels
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Complete Case Study
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