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Case Studies
To see how UPS synchronizes commerce for its customers every day, read the case studies below.
 
The Venetian
Purdue University
Johns Hopkins Hospital

The Venetian
The Venetian, located in Las Vegas, Nevada, is among the world’s largest hotel, casino and convention complexes. The Venetian hired UPS Professional Services to enhance the internal mail delivery process for its more than 4,000 suites and extensive meeting facilities.

Challenge Streamline and enhance internal mail and package delivery services for more than 450,000 visitors annually at one of the world’s largest hotel, casino and convention complexes.
Solution UPS Trackpad®, state-of-the-art logistics technology that tracks letters and parcels from arrival at the resort to guest room or meeting room delivery, and captures key metrics needed to enhance management of staffing levels and the audit process.
Results
  • Improved customer satisfaction
  • Enhanced visibility
  • Streamlined auditing process and accelerated cash flow
  • Provided tools to better manage staffing levels
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Purdue University
Founded in 1869, Purdue University has built upon its historic strengths in engineering and agriculture to become one of the nation’s leading research institutions. The thriving university hired UPS Professional Services to help achieve the same level of excellence in its internal mail delivery services.

Challenge Enhance the internal package delivery operations at a leading research university, to improve service and accommodate rapid growth.
Solution UPS Trackpad®, state-of-the-art logistics technology that tracks the movement of packages, from arrival to internal delivery, and logs the data electronically so it can be easily accessed to respond to customer inquiries or to review key metrics.
Results
  • Enhanced customer satisfaction
  • Boosted productivity of delivery staff
  • Improved visibility and accountability
  • Streamlined operations
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Johns Hopkins Hospital
Johns Hopkins Hospital, located in Baltimore, Maryland, has provided international leadership in medical research and education since it was founded in 1889. When the hospital faced a challenge with its receiving process, it turned to UPS Professional Services for a solution.

Challenge Streamline and enhance the receiving and delivery process for a leading education and research hospital.
Solution UPS Trackpad®, state-of-the-art logistics technology that efficiently tracks packages from the time they arrive in receiving to their final destination providing system-wide visibility each step of the way.
Results
  • Significantly enhanced service
  • Increased staff productivity
  • Saved time and money in receiving process
  • Provided tools for improved materials management
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