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| FAQs |
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| The following are some answers to frequently asked questions (FAQs) regarding Trackpad. If you do not already use Trackpad to manage your parcels with confidence and have a question about the Trackpad system, email UPS Professional Services. |
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| If you are a current Trackpad user with questions about the system that are not answered below, please login to our client portal, where you will find extensive technical support material and contact information. |
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| With UPS Trackpad 4.0, you never have to type another tracking number. Simply use the handheld personal computer that comes with Trackpad to scan the package’s barcode. |
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| It’s recommended that you do upgrade. Trackpad 4.0 is substantially rewritten to accommodate some of the latest UPS parcel tracking features. It has a much simpler user interface and a cleaner look and feel. Trackpad 4.0 was also written to take advantage of a Windows XP office environment, so it integrates better in organizations that use XP. |
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| Trackpad makes this easy. You’ll need to link certain high-volume departments to particular Trackpad desktops, and then anything generated with that desktop will have the unique numeric identifier you decide. Trackpad makes this easy through its Unique Numbers feature. From the setup menu, click the Unique Numbers button to see your options for generating special number sequences. You can even print out barcode labels within the department, if you wish. |
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| Of course. A custom UPS application called Delivery Link can work with Trackpad to import all the UPS driver’s pickups and deliveries. There’s no re-keying, and no scanning—just a quick infrared exchange between the driver’s computer and yours. |
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| You can create a tracking number for these packages. From the UPS Trackpad main menu, click Inbound Parcels. Then click Auto. A number will be generated for that package. If you also have label printing set up on the desktop, you can then click Parcel Label to print a label for that package that can be scanned at delivery. |
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| Use the auto-populate feature. Your UPS Trackpad system administrator uses a company directory to define different delivery locations. That person can set up custom fields to auto-populate key information about different delivery scenarios for you. For example, if you entered a name in Custom Field 1, your system administrator could set up the custom fields so that name brings up the department, building, and room number of the person. Refer to the System Guide for details. |
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There are two recommended ways to do this.
1) If you know the relevant date range that the parcel should have been delivered within, then you can use a Parcel Report. From the main menu, click Parcel Reports. Then enter a from-to range of dates in the format MM/DD/YYYY.
2) Another way to find a misplaced package is through the Exception report. From the same main menu, click Exception. |
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| This can differ by organization. However, if you have an extensive route to plan, it pays substantially in reduced cost to optimize your internal delivery network. Consider the volume of parcels you average daily, the number of different locations they are delivered to, and the relative volume each department uses. You can use a weighted matrix or network optimization software to develop an optimum delivery plan after defining a few simple variables (such as number of deliveries per day and the number of people available to deliver, shift times, relative usage by department, distance from inbound delivery center, and the like). If you would like assistance in route planning for your internal deliveries, contact UPS Professional Services, a global leader in route planning. UPS PSI can help you lower costs associated unproductive hours, retraced paths, and inflated labor rates associated with sub-optimum delivery routes. |
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